I upgraded my Go 520, but now I do not have the voice command feature anymore on my device. The cspeech_GBR.dat file is present and I do have Kate as the default voice for the uk. we’ve tried everythin as per the tech suppoer suggestions, but with no luck. Any ideas, please?
This is what we did:
STEP 1 Rename your download folder.
- Please make sure that TomTom Home is completely closed by checking that there are no Red Hands by your clock on your computer.
- If you see Red Hands, Please Right Click and then Exit.
- Then Please go to My Documents or Documents and then rename TomTom to TomTomOLD
STEP 2 Format your device
- Open My Computer; you will see the TomTom device as a removable disk drive.
- Right click on the TomTom device drive and choose ‘Format’ (Please make sure quick format is not selected)
On a Mac:-
- On a Mac, you can format the disk via ‘Disk Utility’, Select the TomTom drive and select ‘MS DOS File System’ and press erase.
The application can be found under Applications > Utilities > Disk Utility
After the Format has completed, please disconnect your TomTom device from your computer.
It will now have a red cross on the screen.
STEP 3 Open TomTom HOME
- Log in to your account with your email address and password for your TomTom account.
- On Page 2 of TomTom HOME, click on ‘Manage My TomTom -> Items on Computer’
- Tick the option for ‘Applications’
- Tick the option for ‘Voices’
- Click on ‘Remove Selected Items’
STEP 4 Install the Application
- Reset your TomTom device as shown on www.tomtom.com/6965
- Connect it to your computer and THEN turn it on
- HOME will now search for updates automatically. If not please click on “Update my Device”
- A list of updates should appear; make sure your map is NOT ticked at this stage
- If there is a TomTom application (with the green puzzle piece icon), please ensure it is ticked
- Click on ‘Update and Install’
- Once complete click on Done and your device should reboot itself
- Once it connects again it will look for more updates
- When you have a new list of updates please click on Back
- Disconnect the device by clicking on the Blue Eject button in the bottom right
- Now connect again and repeat STEP 4 to install any further Application updates until no more updates are offered
STEP 5 Install the Map, Voices etc
- Once the application updates are all installed please connect again and click on Update my Device
- This time make sure the map is ticked and any voices you want to install
- Click on Update and Install
- Once it’s complete, click on Done
- Disconnect the device by clicking on the Blue Eject button in the bottom right
====
System info
Profile folder = C:\Users\leslie\AppData\Roaming\TomTom\HOME\Profiles\usoqssdn.default
Installation folder = C:\Program Files (x86)\TomTom HOME 2
Plugins folder = C:\Program Files (x86)\TomTom HOME 2\xul\plugins
Data folder = C:\Users\leslie\Documents\TomTom\HOME
Version = 2.8.1.2218
Language = en-US
User name = bryantbins@aol.com
Login status = User is logged in
Server = https://home.tomtom.com/redir/
Connection settings = Direct connection to the Internet (default)
Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2, Emulator 8.351.9982.1
Name = TomTom GO 520
Device Code = AK9AGBADTN
Serial number = M24387A03100
Capabilities = ArrivalSounds Bluetooth CarSymbol Caymann Documents Durham ExternalModem GPRSEngine HDTraffic Handsfree HidRemote HomeBackup IPOD Itinerary Leeway LinkVolumeToNoise MP3 MapOverlays MapShare Microphone MusicPlayer Newyork NotAutomotiveEmbedded PhoneFeatures PhotoBMPViewer PhotoJPGViewer PhotoViewer PlusBuddies PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusDownloadVoice PlusEphemeris PlusFixedSafetyCameras PlusFuelPrices PlusMessageNotification PlusMobileSafetyCameras PlusOnlineCamera PlusPushChannel PlusRoadConditions PlusTraffic PlusTripReporting PlusWeather Prague RDSTMC RichPOI Ringtone SDSlot SMSSupported SmsReceivedSound StartupImage SupportGetAMap SuspendImage TTS TTSCompressed TTSLoquendo600 Traffic VoiceBrowser VoiceRecording WarningSounds screensize=480×272
Storage devices = Memory Card (E:) – Active|Internal Memory (F:)
Installed Items = program/Navigator 8.351, phonedb/connect2internet 15, suspendscreen/antitheftw 1, carsymbol/-default 1, carsymbol/Arrow Yellow 1, carsymbol/BlueCar 1, carsymbol/ClassCar 1, carsymbol/FamilyCar 1, carsymbol/FinnedCar 1, carsymbol/GreyCar 1, carsymbol/Oldtimer 1, carsymbol/RaceCar 1, carsymbol/RedCar 1, carsymbol/SportsCabrio 1, carsymbol/SportsCar 1, carsymbol/SUV 1, carsymbol/YellowCar 1, loquendovoice/English (UK) – Kate 693, voice/English(US) – Bonnie 1, ephemeris/Ephemeris 1305202920, map/United_Kingdom_and_Republic_of_Ireland 865.3245, safetycamera/Safety_Cam_UK_TomTom 5105,
Error incident IDs = 37417303
* Computer info:
Operating system: Windows NT 6.1 (build 7600)
Free memory: 1636925440 bytes
User home directory: “C:\Users\leslie\Documents\”
Home volume space: 184711 / 226080 MB
Temporary directory: “C:\Users\leslie\AppData\Local\Temp\”
Temp volume space: 184711 / 226080 MB
Install directory: “C:\Program Files (x86)\TomTom HOME 2\xulrunner\”
Install volume space: 184711 / 226080 MB
External volume devices: E: [E:] 3438 / 3772 MB ; F: [INTERNAL] 485 / 486 MB
OS login name: “USER ID”
Host name: “leslie-PC”
Date and time: 2011-05-07 14:21:50
* HOME info:
DLL Version: 2.8.1.2218
MapShare DLL Version: 2.8.1.2218
Language: en-US
* Connected device: “TomTom GO 520″
ID: “AK9AG BADTN”
Type: “go520″
Serial: “M24387A03100″
MapShare information:
Patch format version: 2.4
Map patch downloads: true
POI patch downloads: false
Feedback email address:
Patches to upload: 0
POI Subscriptions:
ttgo.bif file contents:
[TomTomGo]
DeviceName=TomTom GO 520
DeviceVersionHW=GO 520
DeviceSerialNumber=M24387A03100
DeviceUniqueID=AK9AG BADTN
RamDiskVersion=20090518
BootLoaderVersion=55120
LinuxVersion=315187
ApplicationVersionVersionNumber=8351
ApplicationVersion=9982
UserLanguage=English UK
UserName=bryantbins@aol.com
LastConnectionTime=Never
GPSFirmwareVersion=GSW3.2.4TT_3.1.00.12-C35B1.02
BuiltInColorScheme0=Belgica
BuiltInColorScheme1=Brittanica
BuiltInColorScheme2=America
BuiltInColorScheme3=Germanica
BuiltInColorScheme4=Australia
BuiltInColorScheme5=Deuteranopia
BuiltInColorScheme6=Greys
BuiltInColorScheme7=Antarctica
BuiltInColorScheme8=Africa
BuiltInColorScheme9=Astra
CurrentColorSchemeBuiltIn=0
CurrentVoiceInfo=Kate
CurrentMap=United_Kingdom_and_Republic_of_Ireland
CurrentMapVersion=865.3245
CurrentHomeLocation=52.26458,-0.81638,Chesham Rise 5, Northampton
Traffic=N
CurrentFuelpricesType=
CurrentFuelpricesTypeString=
CurrentFuelpricesLastFullUpdate=
ValueRatio=Bv/9J2l4Q9r8XsDh/Q==
Features=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadVoice,PlusDownloadRingTone,PlusMessageNotification,PlusPushChannel,PlusTraffic,PlusWeather,PlusEphemeris,PlusBuddies,PlusMobileSafetyCameras,PlusRoadConditions,PlusFixedSafetyCameras,PlusFuelPrices,HDTraffic,PlusOnlineCamera,PlusTripReporting,HidRemote,HomeBackup,GPRSEngine,VoiceRecording,TTS,TTSCompressed,MP3,IPOD,MusicPlayer,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,VoiceBrowser,LinkVolumeToNoise,MapShare,Newyork,Itinerary,Caymann,Durham,Leeway,Handsfree,PhoneFeatures,CarSymbol,RichPOI,RDSTMC,Prague,Bluetooth,SDSlot,Microphone,ExternalModem,SMSSupported,SupportGetAMap
SupportedPatchTypes=3F
NrSupportedErrorTypes=132
UserPatchDatVersion=102
CompressedPatchVersion=150
MapServerPatchDatVersion=104
DeletedPoiDatVersion=200
ServerLineIndexDatVersion=102
ServerNameIndexDatVersion=102
MapShareSupportedProviders=203
CharacterSet=Latin-1
VehicleBrand=
VehicleModel=
VehicleOptions=
tthome.bif file contents:
[TomTomHOME]
UserName=bryantbins@aol.com
Mobility.sim file contents:
[GPRS]
MNC=
ICCID=
IMSI=
IMEI=
Model=
IL #1: ‘Memory Card’ 3438 free/3772 total MB Block Size 32768 Media Name ‘Storage’ serial $30c98173, Writable
IL #2: ‘Internal Memory’ 485 free/486 total MB Block Size 4096 Media Name ‘InternalMemory’ serial $d45ef0f7, Writable
:
